Xima’s Cloud Contact Center or Contact Center-as-a-Service (CCaaS) is a dynamic, scaleable, customizable, and easy-to-use contact center solution that provides a smooth and straight-forward experience for your Contact Center Supervisors and Agents. In addition to working harmoniously with Unified Communications-as-a-Service (UCaaS) platforms such as Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, Netsapiens, Metaswitch, and others, Xima’s Contact Center-as-a-Service (CCaaS) also provides in-depth IVR, skills-based-routing, queue callback (callback assist), Cradle to Grave reporting, custom reporting, and customizable wallboards to display real-time statistics, interactive chat options for your agents and customers, and much more. Let your cloud contact center needs be empowered with Xima's Contact Center-as-a-Service (CCaaS). |
Agent License Types
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Contact Center Web Chat AgentThe Web Chat Agent license is an add-on license to the Voice Agent license and provides an easy-to-use web chat tool for both your customers and agents. It also integrates seamlessly into your management interface for detailed real time and reporting information.
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World Class Features |
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See for yourself.
Whether you're a reseller, an end user, or just a little curious, Xima CCaaS has something to fulfill your business needs.
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