Xima CCaaS Pro Services - Contact Center Installation
Scope of Work
When purchasing Professional Services for a Contact Center install (XPS-CCAAS), the following scope of work will apply.
Xima Pro Services included in this scope have a service window of up to 60 days. All services expire at the end of this window or when the scope of work is completed, whichever comes first. This service window begins when the Xima Pro Services team is engaged for the project design. Additional project time can be purchased in one-month intervals if not concluded by the deadline (XPS-EXTENSION). Any severity 1 or 2 issues development issues (as defined by the Xima Care Agreement) may warrant an extension until resolved.